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Policies

🔹 Shipping Policy

We provide shipping to selected regions based on product type and logistics availability.

Orders are processed within 1–3 business days after confirmation. Delivery time depends on destination and order volume, typically ranging from 7 business days up to 4 weeks.

All shipments are handled through trusted logistics partners and include tracking information. For added security, shipments may be insured depending on the product category.

Please note that shipping availability is limited to specific regions. Customers are advised to confirm shipping eligibility before placing an order.

🔹 Return & Refund Policy

Customers may request a return or exchange within 7 business days of receiving the product, in case of any technical defect or discrepancy with the order.

To be eligible for a return:

  • The item must be unused, in its original condition, and in its original packaging.

If the return is due to a product fault or our error, return shipping costs will be covered by us. Otherwise, return shipping costs are the responsibility of the buyer.

Please contact our support team by email or phone before returning any items.

Refunds may also be issued in cases where an order cannot be fulfilled or shipped.

🔹 Terms & Conditions

By using our website, you agree to the following terms:

  • Our services are primarily intended for business and professional use (B2B)

  • Certain products are restricted to qualified or professional users

  • Orders are subject to availability and confirmation

  • Shipping is limited to selected regions

  • Customers are responsible for ensuring compliance with local regulations before purchase

We reserve the right to cancel or refuse any order that does not meet our policies.

For any questions regarding orders, shipping, or returns, please contact us via:

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Get in Touch with us

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Call Us

+32469418650

Address

Emile Moysonlann 9000 Gent/Belgium

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