Question 1

How long does product shipping take؟

Accepted Answer

The delivery time for orders varies depending on the delivery location and order size, typically ranging from 3 to 45 business days.
 All orders are shipped via reliable, trackable shipping, and once your order is dispatched, a tracking number will be sent to you via email or SMS so you can monitor your shipment.

Question 2

Do you offer discounts or special promotions?

Accepted Answer

Yes, we periodically run discount campaigns, special sales, and seasonal promotions. To stay updated on the latest offers, you can subscribe to our newsletter or follow us on social media.

Question 3

What should I do if a product is defective or incorrectly shipped?

Accepted Answer

Customers may request a return or exchange within 7 business days of receiving the product if there is any technical defect or discrepancy with the order.
Eligibility for return:
The item must be unused, in its original condition, and in its original packaging.
Shipping costs:
If the return is due to a product defect or our error, return shipping costs will be covered by us.
Otherwise, the buyer is responsible for return shipping costs.
Important:
Please contact our support team via email or phone before returning any items to ensure proper handling of your request.

Question 4

What payment methods are available?

Accepted Answer

You can pay for your order online through secure payment gateways. At the moment, in-person or on-site payments are not available. All transactions are fully secure and encrypted to protect your information.

Question 5

How can I verify the authenticity of a product?

Accepted Answer

All our products come with official certifications and authenticity labels. After purchase, you can verify the product using the tracking code or product serial number. If needed, our support team is available to assist you in confirming the authenticity and quality of the products.

Question 6

Is in-person purchasing available?

Accepted Answer

At the moment, in-person purchases are not available, and all orders must be placed and processed online.

Question 7

Are there any restrictions for skin care products?

Accepted Answer

All of our skin care products are sold exclusively to professionals and medical centers; they are not available for non-professional customers. Additionally, these products are only available within Belgium and are not shipped internationally.

Question 8

What does Orthopedic 2 mean?

Accepted Answer

Orthopedic 2 products are sold exclusively to medical specialists and are not available to non-professionals. Specialists can access these products only after identity verification via the required forms. The products are not publicly displayed, and verified specialists can view the product list in uploaded PDF files and place orders accordingly.

Question 9

Are your brands compliant with European standards?

Accepted Answer

Yes, all brands available on our website hold valid European certifications (CE) and international standards. These certifications ensure the quality, safety, and compliance of the products with European medical regulations.

Question 10

Do you have any special policies for selling products؟

Accepted Answer

Yes, some products have sales restrictions and are sold exclusively to professionals and medical centers. To purchase these products, buyers must provide the required information for verification.
 These restrictions apply to the following products:
Skin care products
Orthopedic products (Orthopedic 2)
Dino Light products
Astrolabe brand products

+32469418650

info@medicalequipmentland.com

Emile Moysonlann 9000 Gent/Belgium

Frequently Asked Questions